Sales Policy
October 28, 2024
At Diamond Envvy, we are committed to providing a seamless and secure shopping experience for all customers purchasing our luxury diamond jewelry. This Sales Policy outlines the terms regarding pricing, payment, shipping, and more to ensure transparency and clarity for all transactions.
Pricing and Promotions
All prices displayed on our website are in USD and include applicable taxes unless otherwise specified. We strive to offer competitive pricing and occasionally run promotions or special discounts on select items. Please note that promotional offers cannot be combined, and Diamond Envvy reserves the right to change prices and promotions without prior notice.
Payment Methods
We accept a variety of secure payment options, including major credit cards (Visa, MasterCard, American Express), PayPal, and other trusted payment gateways. All transactions are encrypted to protect your personal and financial information, ensuring a safe and secure shopping experience.
Order Processing
Once an order is placed, you will receive an email confirmation with your order details. Please allow 1-2 business days for processing before your order is shipped. Orders placed on weekends or holidays will be processed on the next business day. If there are any issues with your order, we will contact you promptly.
Shipping and Delivery
We offer worldwide shipping on all orders. Shipping fees and delivery times will vary based on your location and the shipping method chosen at checkout. All orders come with tracking information, and you will receive an email notification once your package has been dispatched.
Please note that international orders may be subject to additional customs fees or import duties, which are the responsibility of the customer. These charges are not included in the price of the product or shipping fees.
Order Cancellations
You may cancel your order within 24 hours of placing it by contacting our Customer Service Team. After this period, your order may already be processed or shipped, in which case a cancellation may no longer be possible. If your order has been shipped, you may follow our Refund and Return Policy to return the item.
Product Availability
We strive to ensure that all products listed on our website are available for immediate purchase. However, certain items may occasionally be out of stock. In such cases, you will be notified immediately, and we will offer the option to either wait for the restock or receive a full refund.
Sale and Promotional Items
Items purchased during promotions or sales are considered final sale and are not eligible for return or exchange unless they arrive damaged or defective. For more details, please refer to our Refund and Return Policy.
Contact Us
If you have any questions regarding our Sales Policy or need assistance with your purchase, please contact our Customer Service Team. We are dedicated to providing you with the best shopping experience and will be happy to assist you with any inquiries.
