Refund and Return Policy
Effective Date: October 11, 2024
At Diamond Envvy, we are dedicated to ensuring that our customers are completely satisfied with their purchases of luxury diamond jewelry. If, for any reason, you are not fully satisfied, our Refund and Return Policy is here to assist you.
Eligibility for Returns
We accept returns within 30 days of the delivery date for any unworn, undamaged jewelry in its original condition and packaging. Items must include all original documentation, such as certificates and boxes. Please note that customized or engraved items are non-returnable unless they arrive damaged or defective.
How to Initiate a Return
To initiate a return, please contact our Customer Service Team at [insert contact information], providing your order number and the reason for your return. We will then provide detailed return instructions. Ensure that the item is securely packaged to avoid damage during return shipping.
Refund Process
Once we receive and inspect the returned item, we will notify you about the status of your refund. If approved, the refund will be processed to your original method of payment within 7-10 business days. Please note that shipping charges are non-refundable.
Exchanges
At Diamond Envvy, we do not offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order for the desired piece.
Damaged or Defective Items
If your jewelry arrives damaged or defective, please contact us immediately within 48 hours of receipt. We will arrange for a replacement or refund at no additional cost to you. Simply reach out to our Customer Service Team for assistance.
Non-Refundable Items
- Customized or personalized jewelry
- Items marked as “Final Sale”
- Gift cards
Return Shipping Costs
Customers are responsible for return shipping costs unless the item was received damaged or defective. We recommend using a trackable shipping service to ensure that the item is returned safely.
Contact Us
For any questions regarding our Refund and Return Policy, please feel free to contact us. Our Customer Service Team is available to assist you with any concerns or inquiries to ensure a smooth and satisfying shopping experience.
